Management of Electronic Reference Services Discussion Forum (MARS): Counting Counts: The State of Public Services Statistics & Reporting
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From pencils, to clickers, to software with immediate reporting, librarians and public service staff members have emphasized the importance of reference and research assistance. In this era of automated tracking and statistics, however, we often deal with different types of systems recording similar types of interactions. There may be one system for local/campus email reference and another for in-person interactions with patrons. At this discussion group, thought-provoking questions on these and related topics will inspire a useful discourse on how to effectively merge and/or manage these efforts and correlate them to student and library success.