User Experience Design Discussion Forum (MARS): How Wide the Divide - Why We Are Still Asking
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Does asking users about their library needs create a better understanding of library services? Can academic libraries put users’ needs at the center of service development and if so, would this revitalize the library as more than “place?” Two surveys, one for library users and one for library staff, measured responses to same or similar questions asked of information commons users and staff at five academic libraries. With the analysis of the Crump/Freund surveys, presenters will discuss the perceptions of library staff and library users to confirm the existence of a divide and determine if assessing user experience will offer strategies to narrow the divide.
Presenters: Michele Crump is the head of Access Support at the University of Florida Libraries. Prior to her current position, she served in various technical services positions at Florida since 1991: Emerging Technology Librarian, interim Director of Technical Services Division, and chair of Acquisitions and Licensing Department. LeiLani Freund is currently a reference librarian, Linguistics subject specialist, and Assessment/Information Services Coordinator at the Library West Humanities and Social Sciences Library, the largest branch of the University of Florida Libraries. Since 1989 she has served in a number of managerial positions at Florida, including terms as Associate Chair and Interim Chair of Library West.