Different Strokes: Serving the Health Information Needs of a Diverse Community
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Speaker: Barbara Bibel, Reference Librarian, Oakland Public Library
Speaker: Cassie Spindle, Literacy Services Manager, Tulsa City-County Library
Speaker: Cheryl Rowan, Consumer Health Coordinator, NN/LM SCR
Medical and health questions at the reference desk can be loaded with unspoken meanings, especially when the patron has different cultural or physical attributes than the librarians. Panelists in this program will include librarians with expertise in providing medical information to patrons who are from different cultures, speak different languages, are disabled or have literacy issues. Attendees will learn about health issues facing diverse populations, and resources to assist them in providing reference services.