19th Annual Reference Research Forum
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Speaker: Alexa Pearce, Librarian for Journalism, Media, Culture & Communication, New York University Libraries
Speaker: Andrew Walsh, Information Literacy Fellow, University of West Georgia
Speaker: Angela Pashia, Instructional Services Outreach Librarian, Ingram Library, University of West Georgia
Speaker: Christine Tobias, User Experience and Reference Librarian, Michigan State University Libraries
The Reference Research Forum continues to be one of the most popular and valuable programs during the ALA Annual Conference, where attendees can learn about notable projects conducted in the broad area of reference services such as user behavior, electronic services, reference effectiveness and assessment, and organizational structure and personnel. This year’s topics are: Research Guides Usability Study, Two Birds, One Stone: Using a Mixed Methods Approach to Measure Service Process and Identify Usability Pain Points in Virtual Reference, and Query Clarification in Chat Reference: A Visual Transcript Analysis.