The Elusive Library Non-User

Sunday, June 30, 2013 - 8:30am to 10:00am
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Speaker: Carmen Patlan, Community Engagement & Outreach Manager, Waukegan Public Library
Speaker: Donna Fletcher, President, Donna E. Fletcher Consulting, Inc.
Speaker: Elizabeth Stearns, Assistant Director, Community Services, Waukegan Public Library
Speaker: Paula Singer, CEO/Chief Strategist, The Singer Group, Inc.
Speaker: Susan Bochenski, Library Director, Lincolnwood Public Library Dist.

People who don't visit libraries or come infrequently present special challenges to libraries. These folks typically ignore library surveys and resist attending focus groups. We'll share successful techniques to gain insights about non-users and how to use this learning to attract them.

Meeting Type: 
Type of Library: 
Included with conference registration
Session Materials: 
ALA 2013 Elusive Library Non-User slides FINAL.pdf - Uploaded by Julianna Kloeppel (Aug 5, 2013 - 8.24 MB
The Elusive Non User Handout 63013.pdf - Uploaded by Donna Fletcher (Jun 28, 2013 - 77.23 KB
Last Updated: 
Friday, June 21, 2013 - 4:55pm CDT
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The Elusive Library Non-User Handout

See below for slides from the Elusive Library Non-User presentation.

The slides on this attachment are the final version. Size: 8.24MB File type: PDF